Privacy Policy

Version: 1.01
Date Adopted: 06th Feb 2025

This privacy notice provides information about how we use and share personal data about users of the website at www.wmcmltd.co.uk uses, collects and stores your personal information and its uses and your rights.

1. Who we are and how you can contact us
2. What we use personal data for
3. What kinds of personal data we use, and where we get it from
4. What our legal grounds for handling personal data are
5. Who we share the personal data with
6. Where the personal data is stored and sent
7. How long the personal data is kept for
8. Whether the personal data is used to make decisions about you or to profile you
9. Your rights in relation to the personal data we hold about you
10. Who you can complain to if you are unhappy about the use of your personal data

Who Are We? 

We are West Midlands Case Management Limited, A registered company in England and Wales.

Relationship Management

We use personal data for relationship management purposes. Relationship management is the ongoing maintenance of our relationship with you. This could include activities such as letting you know about product changes or planned maintenance activity, providing you with technical support or dealing with your enquiries.

Prevention and detection of fraud and other crime

In order to detect or prevent fraud (for example, to ensure that no-one has fraudulently accessed your account or to confirm you have only entered information about yourself), we may use personal data from other sources to corroborate your details. We may use third parties to undertake these checks on our behalf.

Administering, monitoring and improving our website

We use information such as how different people navigate around our websites, how long they spend on particular pages and whether they download any of our content in order to help customise and improve the user experience of our websites. It also allows us to tailor the website to match your interests and preferences better and helps us understand who has visited which pages to determine the most popular areas of the website.

This information is also used for security and system administration and to generate aggregate non-personalised information for use by us, our business contacts, selected third parties, sponsors or advertisers (such as anonymous statistics related to the take up or use of services, or to patterns of browsing).

Legal and regulatory purposes

We may use your personal data for legal and regulatory purposes. For example, this might include responding to complaints or enquiries from you or a regulator about how we have used your personal data.

Service providers

We may provide your information to third parties who help us use it for our purposes. For example:

• Our database of personal data may be hosted by third parties on our behalf.
• We use a third party email broadcasting service in order to send you service emails or SMS messages or (if you have agreed to receive them) marketing emails.
• We use payment service providers in relation to any payments you make.
• We might use market research companies to help us better understand our customers.

These service providers will not be allowed to use your information for their own purposes or on behalf of other organisations, unless you agree otherwise.

Business transfers

If we sell our business to a third party, or go through a corporate reorganisation, we will transfer personal data to the company that acquires the business.

Regulators

We may sometimes need to pass personal data to a regulator such as the Information Commissioner’s Office, local emergency services and or contractors.

Sharing of anonymised data with third parties

We may share anonymised information with other third parties, but only where the information cannot realistically be identified as relating to you.

Your Data Rights

You have several different rights in relation to the personal data that we hold about you. These are briefly described below. To enquire about exercising these rights, please use our public contact details.

• Access: You have a right to find out what personal data we hold about you, and certain other information such as how we are using it.
• Withdrawal of consent: When we rely on your consent to use your data, you have the right to withdraw that consent at any time. You can do this by contacting us, or through your account settings or (in the case of marketing emails) by clicking the “unsubscribe” link.
• Objection to direct marketing: You have the right to object to us using your personal data for direct marketing purposes. If you do this we will stop using it for those purposes.

With effect from 25 May 2018 you also have the following rights:

• Rectification: If the information that we hold about you is inaccurate or out of date, you have a right to ask us to correct it.
• Objection to legitimate interests: If you disagree with us relying on the legitimate interests grounds for using your personal data (see section 4 above), you can object to us doing so. We will then reassess the extent to which we can continue to use the data in light of your particular circumstances.
• Erasure: In certain circumstances you can ask us to delete your personal data from our systems. However, this usually won’t apply to all of your data because we might have good reason for needing to keep some of it.
• Restriction: In some circumstances you can ask us to restrict the ways in which we use your personal data.
• Portability: You have the right to receive some limited kinds of information in a portable format.

Your Right to complain to us

If you feel that we have not handled your personal data accordingly then please contact us and make a Data Protection Complaint on the details on our Contact Us page.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the body that regulates the handling of personal data in the United Kingdom. You can do this online through the ICO’s website at www.ico.org.uk, by telephone on 0303 123 1113, or by writing to them at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.